Customer Testimonials

This is truly one of the friendliest places! Everyone makes you feel welcome, and in almost a year of coming here for my oil changes, I have never encountered a rude person. That says a lot! I also want to give a warm welcome to Richard, the newest friendly face here! I hope he enjoys being part of the team and sticks around. It’s truly a breath of fresh air when you can walk into a place and be greeted with kindness, friendliness, and a welcoming atmosphere. Keep up the great work! ❤️

Extremely disappointing experience with both sales and service. My 2020 Jeep Grand Cherokee Limited X developed a major camshaft/valvetrain issue at only about 65,000 miles. Jeep provided goodwill assistance toward the repair, but I still paid approximately $1,600 out of pocket. Before authorizing the repair, I also tried trading the Jeep. I was offered about $15,000 while still owing roughly $21,000 and was shown only one vehicle to test drive — a used Durango with more miles than my Jeep and a payment about $100 higher per month. Instead of helping me find a realistic solution, comments were made about my late charges and financing situation, ... Read More

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Google - Nov 10, 2026

Extremely disappointing experience with both sales and service. My 2020 Jeep Grand Cherokee Limited X developed a major camshaft/valvetrain issue at only about 65,000 miles. Jeep provided goodwill assistance toward the repair, but I still paid approximately $1,600 out of pocket. Before authorizing the repair, I also tried trading the Jeep. I was offered about $15,000 while still owing roughly $21,000 and was shown only one vehicle to test drive — a used Durango with more miles than my Jeep and a payment about $100 higher per month. Instead of helping me find a realistic solution, comments were made about my late charges and financing situation, which felt dismissive and unnecessary. The service experience was no better. At one point they could not locate my Jeep or the key, communication was inconsistent, and I repeatedly had to call for updates. The worst part was that after the camshaft repair, I picked the Jeep up and the Service Engine Soon light came back on during my first drive with a P0420 catalytic-converter code. I was then told the converter issue may have been caused by driving with the misfire — the same misfire caused by the engine issue they had just repaired. After weeks without a reliable vehicle, I also asked about transportation assistance and received a dismissive response from the service manager. I understand Sam Leman did not manufacture the engine, but I expected much better communication, professionalism, and ownership of the overall situation. I no longer feel comfortable having this dealership handle the follow-up and will be taking the Jeep elsewhere for a second opinion.

Professional and easy process.

My wife and I had the best car buying experience! We purchased a vehicle from Draven, he made the whole process smooth and painless. He was patient with our questions and took time to explain everything, and made sure we understood the answers to our questions completely. We left feeling valued, respected, and we both have agreed that Draven would be the only salesman we work with from now on. I would recommend Sam Leman Chrysler and Draven M to absolutely anyone.

Had the best experience thanks to Draven! He made everything run so smoothly, and quickly! Was VERY patient with me having two toddlers with me and made sure we had plenty of time to look and see exactly what I wanted to drive! Draven was so kind and very helpful throughout my whole day spent at Sam Leman. He knew all the answers to my questions and was so kind to grab all the different vehicles I wanted to test drive! 100/10 recommend using Draven when you need to get into a new car!

Draven helped us get a new car for a new baby on the way. He did everything to get us the best deals with the best rates. Couldn't appreciate him and his efforts more. He has fought tooth and nail for us making sure we are happy. Very pleased with him! 10/10 recommend Draven M!

I worked with Austin to get my vehicle. He was very helpful and wasn't pressuring at all. He helped me decide between two vehicles and was up front about what was going on and what to expect. Amanda in Finance was friendly and very personable. They even replaced my plates and registration tabs two months early! They have a great vehicle selection and the purchasing process is probably the fastest I've had when buying at a dealership. Random bonus points: Their coffee was actually good.

I am elated with my purchase! The entire experience was smooth. The paperwork took a little time but that is to be expected. Tim was very friendly and that made it better! Bryce Whitehurst was awesome! From the moment we first discussed the possibility of us getting a new vehicle, he was attentive to every request and need that we had! Matching us with the perfect new SUV! We will definitely return with any new car needs in the future! Thanks so much!

We had a wonderful experience working with Audrey Weniger! She was friendly, personable, and very informative throughout the entire process. She answered all our questions, listened to our needs, and never made us feel pressured or rushed. Audrey worked hard to get us a great deal and made sure all of our requests were met. Her professionalism and genuine aproach made the whole experience easy and enjoyable. We highly recommend Audrey to anyone looking for a car salesperson who truly cares about her customers!

Talked to Audrey in sales she was kind courtesy and helpful!

I feel I’m owed a free car for my suffering. I get you needed $5k down because of the bank, but I know you can do it, and it’s legal. Buying a car from you guys really set me back, and I’m still recovering because of it. Literally completely destroyed everything for me just from buying that Alfa Romeo from you guys.

my wife was stressed about finding a used vehicle, and Bryce made finding a vehicle that she liked easy and painless. If you need a car, see Bryce!!

Definitely not the place for me.. no respect after the sale. Had a video of the actual problem but they couldn't get to repeat and then wouldn't even look at the video of the problem... Not a smart policy; stupid in fact.

They are absolutely relentless. Back-to-back texts and emails, even after I told them multiple times that I would reach out when I was ready to buy. The constant contact actually had the opposite effect. I’ve decided I won’t be purchasing from them at all because they are, by far, the most annoying and aggressive car dealership I’ve ever dealt with. If a potential customer tells you they’ll contact you when they’re ready, maybe… let them contact you when they’re ready. Coming off desperate for an sale isn’t a good sales pitch.

I had a great experience with all the different salespeople I worked with. Thanks for staying late and helping me get the perfect for me!

I would not recommend Sam Leman based on my experience. They had my vehicle for an entire week and only performed a partial diagnosis. They did not identify all of the issues that another repair shop was later able to find. I was also told I would need to pay $560 for the diagnosis, even though the repairs ended up involving items that were covered under my warranty. What was especially frustrating was that they did not initially check with my warranty company. After I confirmed that they worked with my warranty provider, I still had to wait while they determined ... Read More

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Google - Sep 29, 2026

I would not recommend Sam Leman based on my experience. They had my vehicle for an entire week and only performed a partial diagnosis. They did not identify all of the issues that another repair shop was later able to find. I was also told I would need to pay $560 for the diagnosis, even though the repairs ended up involving items that were covered under my warranty. What was especially frustrating was that they did not initially check with my warranty company. After I confirmed that they worked with my warranty provider, I still had to wait while they determined whether they could actually process the claim. After the diagnosis, I never received a call or update about my vehicle. I had to call them myself, only to be told that Stephanie, who was handling my vehicle, would be back later. Instead of taking responsibility for the situation, I was ultimately told that something someone else had supposedly done to the vehicle two years ago was the cause of the problem—even though the vehicle had been running fine since then. After getting a second opinion I paid less for 4 more issues that they didn't find- to be fixed than it would've been just for them to do the diagnosis on my car. Overall, the communication, customer service, and diagnostic process were extremely disappointing. I expected much more from a dealership service department. Based on my experience, I would not recommend Sam Leman.

Bryce was amazing. We had such a good experience with him and the rest of the team. He is very knowledgeable about cars and the customer service was wonderful. I would HIGHLY HIGHLY recommend him to be your salesperson!

Bryce was wonderful to work with. Very friendly, helpful, and reasonable. Is extremely knowledgeable about the car we were buying and put together a deal we were very satisfied with. Several other staff saw to our needs as well. It felt like a team effort. It was one of the best car buying experiences I've had, hands down. Car shopping can be challenging sometimes as a woman, but I found Bryce and all the people there to be respectful and attentive to my perspective as well as my husband's. Would definitely make the drive there for another purchase ... Read More

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Google - Sep 27, 2026

Bryce was wonderful to work with. Very friendly, helpful, and reasonable. Is extremely knowledgeable about the car we were buying and put together a deal we were very satisfied with. Several other staff saw to our needs as well. It felt like a team effort. It was one of the best car buying experiences I've had, hands down. Car shopping can be challenging sometimes as a woman, but I found Bryce and all the people there to be respectful and attentive to my perspective as well as my husband's. Would definitely make the drive there for another purchase and would work with Bryce and the staff there again.

I bought a truck missing a feature I considered essential, and when I raised the concern, I wasn't offered a solution that felt fair. I was told a refund wasn't possible since the truck was paid in cash and already retitled. I asked about trading for a different trim that had the feature, but the numbers offered didn't account for fair value — I would've eaten the new-vehicle depreciation on a truck I'd owned for less than a day, through no fault of my own. In the end I was left with a vehicle I'm ... Read More

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Google - Sep 2, 2026

I bought a truck missing a feature I considered essential, and when I raised the concern, I wasn't offered a solution that felt fair. I was told a refund wasn't possible since the truck was paid in cash and already retitled. I asked about trading for a different trim that had the feature, but the numbers offered didn't account for fair value — I would've eaten the new-vehicle depreciation on a truck I'd owned for less than a day, through no fault of my own. In the end I was left with a vehicle I'm not happy with and no reasonable path to fix it. I'd recommend triple-checking the exact features and trim before signing anything here, since once you drive off, you're on your own." just a trade that would've cost me the depreciation hit. They are all about sales and customer service should of gone a lot further than they did.

Well since they're HARASSING me for a Google review 3 times this morning after my last oil change...here you go: They have destroyed multiple areas of the interior of our Jeep and screwed up the alignment that they claimed was off, when it was fine. Now that our service package we got when we bought it is up, we'll be going somewhere else. ✌️

We did most of the deal over text. It was hassle free and very easy.

Greg experience easy to work with was able to do all the paperwork online without going to Illinois. My company in Ohio so that was really convenient.

Turned out to be a pleasant transaction - for a change all the staff treated me like I was a human and everything worked out for them and me

Service team was great. Scheduling a recall inspection on my Jeep Wrangler 4XE was quick and met all of my immediate needs. No fires so far…. 😉

Audrey was amazing to work with to find that perfect car. From the moment she said hi to the moment we left with the new vehicle she went above and beyond to meet our needs!

Sales Representative Audrey Weniger worked with me several days on trying to secure a deal for my new truck. I live over 2 hours away so it was important to me to have everything in place before i made the drive. Audrey communicated both by phone and email daily and once i was at the dealership she had everything ready. I also spoke and dealt with Shelby Marlow Sales Manager and Mikayla Reynolds Business Manager and both of them were very helpful with my purchase as well. I would recommend this dealership to anyone interested in have a good experience when ... Read More

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Google - Aug 5, 2026

Sales Representative Audrey Weniger worked with me several days on trying to secure a deal for my new truck. I live over 2 hours away so it was important to me to have everything in place before i made the drive. Audrey communicated both by phone and email daily and once i was at the dealership she had everything ready. I also spoke and dealt with Shelby Marlow Sales Manager and Mikayla Reynolds Business Manager and both of them were very helpful with my purchase as well. I would recommend this dealership to anyone interested in have a good experience when buying a vehicle.

Great experience!! Tyler S., Manny, Anthony & Kayla were all amazing!!!! Highly recommend this dealership!!!! Love my new jeep, thanks again!!!!

Everything was great! Anthony and Carson were amazing to work with! Anthony went out of his way to make this deal happen. I have to agree though with others, once you hit the finance paperwork, I asked about purchasing the extended warranty however was pushed really hard about other options to add. Every time I said “no thanks” I only want the extended warranty I kept getting pushed to add more. That part was a little awkward. Everything else was the best experience I have had with a dealership.

Went in on Friday because I was ready to accept that I needed a mom van to accommodate all the kiddos! Draven Miller was fast, efficient, and listened to all my wants and concerns. I had a trade in that he had appraised by the time I was done with my first test drive. I was able to drive off the lot in just a little over two hours. Highly recommend him for all you buying or even just browsing needs!

I had contact with Carson Hardy for several days before seeing my purchase. He answered all of my questions and even sent me more photos of the vehicle. This made the purchase smooth. Carson was very knowledgeable and professional. Would certainly do business with him again.

Juan in sales was awesome, was pretty quick to get answers if he didnt have them right off hand. Tim in finance was very patient working with us in our requests.

I purchased a 2022 Summit Reserve out of town, but needed service locally because of a no-start condition that was dangerous. At drop off, service told me they wouldn’t accept my extended warranty coverage through EG Assaurance because “they took too long to pay, but I could pay cash if I wanted to. It’s a Sam Leman policy.” That came from the service manager. There was nothing I could do to persuade them to work with the warranty company. I called Barker Cadillac, and Brian scheduled my appointment. He took the car, let me know the warranty company accepted ... Read More

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Google - Jul 16, 2026

I purchased a 2022 Summit Reserve out of town, but needed service locally because of a no-start condition that was dangerous. At drop off, service told me they wouldn’t accept my extended warranty coverage through EG Assaurance because “they took too long to pay, but I could pay cash if I wanted to. It’s a Sam Leman policy.” That came from the service manager. There was nothing I could do to persuade them to work with the warranty company. I called Barker Cadillac, and Brian scheduled my appointment. He took the car, let me know the warranty company accepted their labor rates and gave my Jeep back 2 days later with a new starter. I paid a $50 deductible. 5 stars for Barker Cadillac GMC!

Great group of employees and super easy to do business with. Thanks to Juan, Anthony and Tim for making it an easy day.

Great sales department. Gabe was very attentive and didnt try to pressure.We told them what our parameters were and they tried there best to get there. Very satisfied with my new RAM!

Very friendly and helpful staff. Went above and beyond the expected to help us out in our buying experience!

This dealership had the exact jeep I had been searching for and the buying process was pretty much what you expect. The sales staff (Carson and Mikayla) were really great to work with.

Doc in Bloomington il was awsome to deal with on my 19 ram they would work with me much on price but overall great team great service will definitely go back

Came from NY, 12 hour drive to and back with my trade in. After much communication the team did everything they could do get the deal done and make me feel confident in traveling out! Audrey, Tim, Manny, & Shelby were nothing but accommodating and transparent. They are straight shooters and you don’t find that a lot at dealerships nowadays. Wish we were closer! Definitely a flawless and rewarding experience now that we have our beautiful Jeep! Thanks again!

The salesman Carlson was awesome and extremely knowledgeable and I would buy from him again but one of his jobs is to get the buyer in front of the finance mgr so that she can pressure you to buy a service contact and very agreesive about it amd would not stop almost to the point where I was about to walk out and not buy...sad that a good salesman and honest salesman has to be objected to this tactic vs giving the pricing in advance so customers can make a prior decision

Billy in Service was great. For something that was not his fault, he went above and beyond.

Easy to work with , very transparent and my sales guy Aaron Rench was awesome

Great working with Carson. Smooth process and I highly recommend.

Good salesman and manager, helpful. No pressure

Great service from beginning to end.

The purchase of my vehicle was easy.

If I could give them zero stars I would. I am extremely disappointed with my experience at Sam Leman’s service department. In December 2025, I paid nearly $6,000 to have repairs completed on my vehicle. From the very beginning, the experience was frustrating. After picking up my vehicle, I immediately had to return because it was actually in worse condition than when I brought it in. The dealership kept it for additional repairs, and after I finally got it back, nobody contacted me to follow up, check on the vehicle, or schedule any type of inspection to ensure the repairs were ... Read More

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Google - Jun 17, 2026

If I could give them zero stars I would. I am extremely disappointed with my experience at Sam Leman’s service department. In December 2025, I paid nearly $6,000 to have repairs completed on my vehicle. From the very beginning, the experience was frustrating. After picking up my vehicle, I immediately had to return because it was actually in worse condition than when I brought it in. The dealership kept it for additional repairs, and after I finally got it back, nobody contacted me to follow up, check on the vehicle, or schedule any type of inspection to ensure the repairs were holding up. Fast forward to June 2026—just six months later—and the very parts that Sam Leman replaced are now malfunctioning. When I called the service department to discuss what I believed should be a warranty issue, I was met with an attitude instead of assistance. Stacy informed me, “Well, it’s probably not under warranty because you haven’t been back.” That response was shocking. At no point was I told I needed to return for a follow-up appointment to maintain any warranty coverage. Nobody called me after the repairs, nobody checked on the vehicle, and nobody explained that additional visits would be required. Yet somehow the blame was placed on me when the parts failed. I also spoke with Sasha, the service manager, and unfortunately received no resolution. After spending nearly $6,000, I expected the dealership to stand behind both its work and the parts it installed. Instead, I was left feeling dismissed and unsupported. What bothers me most is the apparent lack of accountability and customer care. When customers spend thousands of dollars on repairs, they deserve quality workmanship, clear communication, and a service department that stands behind its promises. My experience was the exact opposite. Six months after spending almost $6,000, I’m dealing with failed parts and a dealership that appears unwilling to honor what I believed was warranty coverage. Based on my experience, I cannot recommend Sam Leman’s service department. Before spending your money here, I strongly encourage you to research other options and ask detailed questions about warranties, follow-up procedures, and what support you can expect if repairs fail shortly after service. Also, Jac on the sales team tried to get me into a new vehicle and after I decided that I didn’t want what he was offering and declined him, he literally called me ignorant. I’ll post the texts below.

Gabe was great to work with—friendly, knowledgeable, and never pushy. He made the car-buying process easy and stress-free!

Everything was good with the salesman Tyler. I didn’t really like the hard sales tactic at the end when signing the papers for all the extra warranty stuff that balloons your payment. Even after saying no I don’t want those multiple times it seems like they try to talk you out of buying a brand new vehicle by explaining everything that can go wrong with it. It didn’t give me an easy feeling getting to the final stages of the process.

Approved for a jeep to find out they sold it to somebody else offered me another one and then two months with no contact to a jeep. I cannot ensure because they did not disclose previous work and has a branded Title which means I cannot get full coverage insurance on a $30,000 vehicle due to Work undisclosed to me which I have all the paperwork that was left in a manual in the glove box not signed by anyone Those that financed it keep hanging up because they don’t have a legal department to their finance division need my ... Read More

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Google - Jun 2, 2026

Approved for a jeep to find out they sold it to somebody else offered me another one and then two months with no contact to a jeep. I cannot ensure because they did not disclose previous work and has a branded Title which means I cannot get full coverage insurance on a $30,000 vehicle due to Work undisclosed to me which I have all the paperwork that was left in a manual in the glove box not signed by anyone Those that financed it keep hanging up because they don’t have a legal department to their finance division need my Jeep swapped out until then I would recommend. Don’t trust any of them.

Expert team and great friendly service from start to finish

Sam Leman is by far the best car buying experience I have ever had! Very friendly staff! 10 out of 10 highly recommend

I had a great experience everyone was friendly and easy to work with

Doc was a pleasure to work with. Very knowledgeable and accommodating. Will definitely come back!

Jeremy is the best, everyone should get their cars serviced here by him and his team.

This was my second experience at a dealership. I went to the Morton location and it was absolutely fantastic, so I thought I’d try in town. Wrong idea, as the sales man Carson was extremely rude, dismissive and didn’t know what he was doing. I was told three different times that I was approved then less than 5 minutes later, I’d get another call about I was approved but with this and that stipulation. I even almost signed paperwork that didn’t even cover the full amount that I was requesting. I pointed out the mistake!! While on ... Read More

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Google - Mar 31, 2026

This was my second experience at a dealership. I went to the Morton location and it was absolutely fantastic, so I thought I’d try in town. Wrong idea, as the sales man Carson was extremely rude, dismissive and didn’t know what he was doing. I was told three different times that I was approved then less than 5 minutes later, I’d get another call about I was approved but with this and that stipulation. I even almost signed paperwork that didn’t even cover the full amount that I was requesting. I pointed out the mistake!! While on the test drive, Carson didn’t even acknowledge how awesome the truck was. He sat on his phone most of the time. For someone who works for commission, I would rethink having Carson as a salesperson. I will never be returning to this location due to him and the horrible experience he provided me.

Went there yesterday and looked at a new Prius. Car wouldn’t start when went to test drive. Manager of place didn’t want to sell us vehicle over $648. Also listed as one owner on website and when report reviewed found out was a 2 owner and not a local vehicle. Car buyers be warned.

This company doesn't care at all about your personal property after the sale. Their mechanic damaged my vehicle on the curb then after saying they'll repair it I found the clear coat immediately began peeling off. When confronted about the lousy paint job they accused me of the damage claiming the peeling clear coat was actually scratches. Went to another repair shop who verified the paint job was indeed defective. I spoke to Ben Leman the current owner and he said "It's inevitable to damage low vehicles" then offered no apology or repairs for their ... Read More

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Google - Mar 15, 2026

This company doesn't care at all about your personal property after the sale. Their mechanic damaged my vehicle on the curb then after saying they'll repair it I found the clear coat immediately began peeling off. When confronted about the lousy paint job they accused me of the damage claiming the peeling clear coat was actually scratches. Went to another repair shop who verified the paint job was indeed defective. I spoke to Ben Leman the current owner and he said "It's inevitable to damage low vehicles" then offered no apology or repairs for their own incompetence. Took them to court and the judge said it was all hearsay and advised me I should have used my own insurance to fix the vehicle instead of Sam Lamen using their own insurance to make the repairs since they refused to take responsibility for the initial damages. I'll never buy another vehicle from them again which is why I went to another dealership to purchase a 2024 Toyota 4Runner TRD Off Road. A $42,000 purchase Sam Leman missed out on but apparently they are too successful to care. DO NOT BUY A VEHICLE HERE!

I don't and won't recommend this place to my worst enemy. While the customer service is good I'm person. Theyre over all service is horrible. There was a recall for a part on my car. They called told me the part was in, made an appointment for me to bring my car in, but didn't even start it til a week later. Never offered a loaner, I missed so much work. I got my car back. And noticed I was still having issues. Come to find out, it's due to the recall. Will they fix ... Read More

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Google - Feb 12, 2026

I don't and won't recommend this place to my worst enemy. While the customer service is good I'm person. Theyre over all service is horrible. There was a recall for a part on my car. They called told me the part was in, made an appointment for me to bring my car in, but didn't even start it til a week later. Never offered a loaner, I missed so much work. I got my car back. And noticed I was still having issues. Come to find out, it's due to the recall. Will they fix it? No. Asking me for an extended warranty, or over 5 grand. This is how they make money. Il never bring my car here again. Even if the service is a free recall. Bad business.

I inquired about a used car and was told it was available at first. Asked to speak with a sales manager personally to bring forth my offer. His name was Caleb. The vehicle had high mileage of 177k so I gave an honest offer of 4500 out the door with fees and everything it was accepted. I even said I would be there this Saturday 1/24/26 at 4pm to finalize my purchase. Then about noon that same day his receptionist calls me and says the vehicle sold. Fast forward to today. I spoke with a sales rep by the name of Ryan ... Read More

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Google - Jan 25, 2026

I inquired about a used car and was told it was available at first. Asked to speak with a sales manager personally to bring forth my offer. His name was Caleb. The vehicle had high mileage of 177k so I gave an honest offer of 4500 out the door with fees and everything it was accepted. I even said I would be there this Saturday 1/24/26 at 4pm to finalize my purchase. Then about noon that same day his receptionist calls me and says the vehicle sold. Fast forward to today. I spoke with a sales rep by the name of Ryan Gaines according to him it’s available. What a shady car dealership. That equinox is well worth what I offered for that mileage and year.

The salesman specifically was wonderful and tried accommodating to his best ability; however the company as a whole is not accountable, reliable, or thorough. I purchased a 4 year old used vehicle thanks to the impeccable hunting skills of our salesman Gabe, however just 20 minutes into our 6 hour drive home, the check engine light came on. After 5 visits to the dodge dealership in my area, and $3,000, a sensor in the fuel system was replaced. Also, before the purchase, Sam Leman was asked to help cover expenses of body work that was previously attempted to be fixed but not fixed well, and ... Read More

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Google - Jan 22, 2026

The salesman specifically was wonderful and tried accommodating to his best ability; however the company as a whole is not accountable, reliable, or thorough. I purchased a 4 year old used vehicle thanks to the impeccable hunting skills of our salesman Gabe, however just 20 minutes into our 6 hour drive home, the check engine light came on. After 5 visits to the dodge dealership in my area, and $3,000, a sensor in the fuel system was replaced. Also, before the purchase, Sam Leman was asked to help cover expenses of body work that was previously attempted to be fixed but not fixed well, and the response, after the purchase, was theoretically it was fixed the best it can be because it was fixed at a body shop. I took it to a body shop in my area and $1,800 later, the rear bumper cover was replaced with an OEM cover instead of aftermarket and fits like a gem now. The body shop also discovered the vehicle had a new quarter replaced on it which was not in the carfax. The 2nd key fob was at the wrong location so they mailed it to me (no big deal), but it arrived non-functioning. I also requested touch up paint and was told that would be mailed to be. It has been 14 weeks, I highly doubt the paint is coming. Gabe did a wonderful job hunting for my dream Durango, but unfortunately Sam Leman does not stand behind their work with integrity. They wouldn't even replace the rear wiper blade that was torn, Gabe would've had to take that out of his person gain which isn't right either.

I traded in a truck I bought for a van on 12/31/2025. Sales guy, Austin was good. When I purchased, the finance manager, Alex, talked me into adding some warranties by saying "you can cancel them if you change your mind", and convinced me I should just do it for peace of mind. Perhaps it is on me for not asking more specifics, especially because all the numbers he stated were rounded, but after research decided I did not want 2 of the 4 that I added initially. So I called Friday Jan. 2, was told I would get a call back, ... Read More

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Google - Jan 8, 2026

I traded in a truck I bought for a van on 12/31/2025. Sales guy, Austin was good. When I purchased, the finance manager, Alex, talked me into adding some warranties by saying "you can cancel them if you change your mind", and convinced me I should just do it for peace of mind. Perhaps it is on me for not asking more specifics, especially because all the numbers he stated were rounded, but after research decided I did not want 2 of the 4 that I added initially. So I called Friday Jan. 2, was told I would get a call back, and did not. I did this again on Jan. 3rd, Jan. 5th, and Jan. 6th and each time they told me I would get a call back, and not once did I.I had to reach out to my sales guy to get someone to talk to me. My issue is not the poor customer service, but that I went back to the dealer, met with Alex, who then told me I could not cancel the warranties I added because they "were integrated into the deal", and there was "nothing he could do". I was fine to accept poor customer service, but after being mislead and tricked into spending extra money, I cannot stress how I will be telling anyone who I hear is purchasing a car to avoid the Sam Leman name at all costs. A good initial experience has been ruined, and I will make it a point to never return any business sales or service here.

They have really bad technical service. I left my car because of an electronical problem and i could not get any feedback about my car. They didn't even check my car for days. I said to them i don't have any other car, i am struggling to go to my work, my wife is pregnant and if happens some thing how can i bring her to the Hospital. Their answer was just, we will inform you as soon as possible. And ofcourse they didn't say nothing for lot's of days. They really don't care about ... Read More

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Google - Dec 5, 2025

They have really bad technical service. I left my car because of an electronical problem and i could not get any feedback about my car. They didn't even check my car for days. I said to them i don't have any other car, i am struggling to go to my work, my wife is pregnant and if happens some thing how can i bring her to the Hospital. Their answer was just, we will inform you as soon as possible. And ofcourse they didn't say nothing for lot's of days. They really don't care about your situation, you shouldn't do any business with them absolutaly not.

Had a terrible experience buying my new truck from them. The GM did his best to make things right but I will never buy from them again.

Love the car we bought here. Salesperson, Kyle, was awesome during the buying process. He mentioned before we left that we should have gotten a tire inflator kit with the car. But he would take care of it and get us one. No problem. When we got the survey from Chrysler, we gave them the highest rank. Once that was completed, I never heard back from Kyle. After 6 weeks I emailed him to check on the kit. Crickets. A week later I called him. He said the kits were backordered. Ok. Waited another 6 weeks and tried emailing again. Again, nothing. ... Read More

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Google - Oct 11, 2025

Love the car we bought here. Salesperson, Kyle, was awesome during the buying process. He mentioned before we left that we should have gotten a tire inflator kit with the car. But he would take care of it and get us one. No problem. When we got the survey from Chrysler, we gave them the highest rank. Once that was completed, I never heard back from Kyle. After 6 weeks I emailed him to check on the kit. Crickets. A week later I called him. He said the kits were backordered. Ok. Waited another 6 weeks and tried emailing again. Again, nothing. So I called the following week. He said he would just pull one from another car and give it to me. Great. He never called back. I waited a month and called again. Surprise! Kyle no longer works there. They forwarded me to Scott. Scott said he would look into it and get back to me. And, of course, I have heard nothing back. It’s been 2 weeks. Make sure you get everything you want from them before filling out the survey. If you don’t get it, let the survey reflect it.

0 ⭐️. READ THIS BEFORE YOU BUY: I drove 8 hours to see a truck at Sam Leman Chrysler in Bloomington Illinois. The salesman, Don, told me the next day it was “sold” after offering me only $800 off the asking price… yet it’s still listed for sale over a week later. The truck itself was $4K over market value according to CarGurus and even higher overpriced according to KBB. On top of that, Don repeatedly claimed the truck was “deleted” when there’s nothing to delete on that model year, and even said the engine only had another 100–200K miles left in ... Read More

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Google - Sep 17, 2025

0 ⭐️. READ THIS BEFORE YOU BUY: I drove 8 hours to see a truck at Sam Leman Chrysler in Bloomington Illinois. The salesman, Don, told me the next day it was “sold” after offering me only $800 off the asking price… yet it’s still listed for sale over a week later. The truck itself was $4K over market value according to CarGurus and even higher overpriced according to KBB. On top of that, Don repeatedly claimed the truck was “deleted” when there’s nothing to delete on that model year, and even said the engine only had another 100–200K miles left in it. For a salesman trying to push a “rare” truck, that completely killed his pitch. He also told me the truck supposedly sold for $22,000 cash — not only untrue, but also completely unprofessional. Why is a salesman sharing supposed sale prices and payment details with other customers? Don also claimed they don’t have $3,500 of markup anymore and that was just a “Covid thing.” Meanwhile, both KBB and CarGurus showed the truck was thousands overpriced. To make matters worse, the GSM (the only person who can approve a sale) wasn’t even in on Monday when we were there, and Don still had us sit around like we were getting somewhere — knowing full well a sale couldn’t happen that day. That was a complete waste of time and very unprofessional. The truck itself had multiple issues: the AC/heat vents didn’t work, the radio didn’t work, the top radiator hose was leaking, the underside was heavily rusted, and while the driver’s tie rod was replaced, the passenger side was shot with a torn bushing. When I showed Don comparable trucks listed thousands less, his only response was “different market” — which is a ridiculous excuse. Nobody cares what “market” a vehicle is in when it’s the same truck for less money elsewhere. To top it off, when I was texting Don directly about price negotiations, instead of responding to me, he decided to text my girlfriend (whose number was only listed because the truck would’ve been in her name). He sent her a sarcastic, dismissive message saying, “If that sounds like a better deal then go buy it. Good luck on getting the financing.” That’s not just unprofessional, that’s flat-out rude. And if that wasn’t enough, I requested to speak with the General Manager on Saturday. It’s now Wednesday — three full business days later — and I still haven’t received a single response. That silence speaks volumes about how this dealership values its customers. In the end, I bought a cleaner, lower-mileage, fully functioning truck for less money at another dealer the same week. That says it all. Very shady and unprofessional experience with Don and Sam Leman. I would not recommend this dealer to anybody.

They couldn’t figure out what was causing my jeep to stall. Sent us on our way because they needed their loaner back. Sent us off in a vehicle that could stall at any time. Purchased multiple cars from them Over the years. Never again. Zero stars would be more applicable.

I wish I could leave no stars at all this is not a good place for anyone to take their vehicle I caught them stealing from me they claim to put new parts on my car and then they made me sign paperwork before I could even look at my car when I went out to my car I took notice that there were the original parts that were on my car the lady wanted to argue with me before she talked with the mechanic and found out that what I was saying was true I originally took my car ... Read More

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Google - Sep 3, 2025

I wish I could leave no stars at all this is not a good place for anyone to take their vehicle I caught them stealing from me they claim to put new parts on my car and then they made me sign paperwork before I could even look at my car when I went out to my car I took notice that there were the original parts that were on my car the lady wanted to argue with me before she talked with the mechanic and found out that what I was saying was true I originally took my car in for a front end alignment after doing a bunch of work putting on a new rack and pinion the rack and pinion was purchased from Detroit Axle Dodge dealership tried telling me that it was the wrong rack and pinion and that you can basically put any rack and pinion in 😂 they convinced me I need a new tie rods after they said that the rack and pinion is wrong so they told me that they had to weld the tie rods on because that is what they are doing with a lot of dodges involving recalls that's what the mechanic told me, he also told me that he stripped the bolts ,I put the original tie rods on the new rack and pinion and everything was perfect the mechanic originally called me out to the shop to let me know that he had stripped the tie rods and that's why they needed to be welded they try to confuse you and play mind games with you I told them to do what they had to do as long as my car was safe and this is what they recommend they ended up welding the old parts to my car charging me for the new parts which was $170 they charge me $300 or so dollars for labor I was also charged $160 something dollars for a flush that they did not even do I am posting pictures of the work it was done by their mechanics trained professionals wait till you see the booger weld that they did to my rack and pinion I have to get a new rack and pinion I'm going to have to get a new electric power steering pump and when I picked my car up after it had supposedly been service hours prior my car was overheated and it was ticking I brought all this to the attention of the lady at the counter all they did was try to turn it around and make it look like it was all my fault they even tried to switch up mechanics and tried to say that the mechanic that they introduced me to was not the mechanic that worked on my car do not trust this dealership they lie they steal and they hustle I worry for the safety of many people who have taken their vehicles in there and thought that they were getting new parts put on or things were done that were supposed to have been done they do not care about the safety of the people on the road they do not care about your safety all they care about is stealing your money they refunded me most of my money only because I caught them red-handed stealing 900.00 that I spent all except for the flush that they did not do on my car when all I wanted was my fluid to be topped off they told me that they do not do that they had to do a flush they hustled me out of a lot of money they destroyed my car and and put my safety and others safety at risk on the road they offered to finish welding my car 😵‍💫 but I do not trust taking my vehicle back in there ever again I will be posting videos and photos I work 60 hours a week but I am currently taking this too small claims court and turning this into my insurance agent my suggestion is to anyone who was not knowledgeable of this place to check the work that's been done on your car the mechanics are truly unskilled and they will steal from you I will be posting more pictures video soon along with all the text messages that they sent me apologizing for how they stole from me and try to make it sound like it was all a big mistake 😵‍💫 going to the Dodge dealership ended up costing me an additional 600.00 due to their damages and they still didn't align my car 😵‍💫 this is a true warning to anybody who goes to this dealership do not go there if this is the last dealership on the planet do not go there you were warned with picture evidence and video evidence I wonder what kind of automated response they'll give me for this 😡

You'll spend years and multiple phone calls asking them many many many times to be removed from all communication and they will still continue to send you stuff. It doesn't matter how nice you ask or how many times you ask they don't listen and will keep harassing you.

1 week after the 30 day warranty on an $11,000 used car ended, everything started going bad. Loud engine knock, car ignition would lock. Called for over a week. Absolutely nobody would return my calls. When I did finally speak to someone I was told, "we dont service Ford vehicles". Sold me an $11,000 lemon. Yeah you could say it's my fault, but come on, dressing something up to get it sold then telling a customer...sorry you owe us $11,000 for a crap vehicle. I will never ,never go here again or recommend anyone go here. If I were on social ... Read More

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Google - Aug 17, 2025

1 week after the 30 day warranty on an $11,000 used car ended, everything started going bad. Loud engine knock, car ignition would lock. Called for over a week. Absolutely nobody would return my calls. When I did finally speak to someone I was told, "we dont service Ford vehicles". Sold me an $11,000 lemon. Yeah you could say it's my fault, but come on, dressing something up to get it sold then telling a customer...sorry you owe us $11,000 for a crap vehicle. I will never ,never go here again or recommend anyone go here. If I were on social media I would plaster my this information everywhere.

I am writing to express my disappointment with this dealership due to their treatment of African-American customers, which I have personally experienced as being exceptionally poor. I strongly advise against recommending this dealership to anyone from diverse backgrounds, as they fail to provide fair service. In my case, I had a warranty that they refused to honor, and their response was unsatisfactory. I am unwilling to forgive their actions, and I would not recommend this dealership to anyone seeking to purchase a vehicle. Their behavior is unacceptable, and I advise potential customers to explore alternative options.

We purchased a 2020 Jeep in April from this dealership. We are in Indiana. It is July 8, and the Indiana BMV nor us, have the title. We have done everything we know to do and can’t get this transaction done. I also asked to cancel the extended warranty we purchased bc at this point I can’t trust anything with this dealership. I was sent an email saying they would “follow up” to refund us 4 days ago. Lo and behold, nothing has happened. If anyone can help me TODAY with getting this resolved, please feel free. I’ve called many ... Read More

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Google - Jul 8, 2025

We purchased a 2020 Jeep in April from this dealership. We are in Indiana. It is July 8, and the Indiana BMV nor us, have the title. We have done everything we know to do and can’t get this transaction done. I also asked to cancel the extended warranty we purchased bc at this point I can’t trust anything with this dealership. I was sent an email saying they would “follow up” to refund us 4 days ago. Lo and behold, nothing has happened. If anyone can help me TODAY with getting this resolved, please feel free. I’ve called many times and asked for who is in charge. Always get a guy who sounds competent but nothing gets done.

Purchased a 2020 Jeep Cherokee from here not even a full week later I started hearing a noise under the car . After service so called fixed it a few months later the noise occurred again. Provided with my car was a key lock for the wheel which was damaged and wouldn’t unlock my wheel. My car electrical system sometimes charges my phone while other times don’t. My registration for the vehicle was incorrectly entered to Springfield and caused me a delay and a lot of money to get it fixed. When buying the car the customer service was great.

I’ve had multiple frustrating experiences at Sam Leman Jeep, and my most recent visit just added to the list. I went in for an oil change using a coupon that clearly offered two oil changes for $130, covering up to 6 quarts of oil. My vehicle, a 3.6L V6, only needs 5 quarts (which I confirmed with official specs). Still, I was told I had to pay an extra $20 because my car supposedly “needed more oil than the coupon allows.” I showed the service advisor my documentation. She admitted she didn’t know the details and said she could ask the manager ... Read More

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Google - Jun 1, 2025

I’ve had multiple frustrating experiences at Sam Leman Jeep, and my most recent visit just added to the list. I went in for an oil change using a coupon that clearly offered two oil changes for $130, covering up to 6 quarts of oil. My vehicle, a 3.6L V6, only needs 5 quarts (which I confirmed with official specs). Still, I was told I had to pay an extra $20 because my car supposedly “needed more oil than the coupon allows.” I showed the service advisor my documentation. She admitted she didn’t know the details and said she could ask the manager to speak with me. Instead of a conversation, she returned saying they “found a coupon” to waive the $20 charge — without acknowledging their earlier mistake. To make matters worse, I wasn’t even given a proper invoice for the $130 two-oil-change plan. I received a job sheet that showed the service as a $0 charge and noted 5 quarts of oil as if it were a no-charge warranty service. When I asked how I’d redeem the second oil change at another Jeep dealership, they manually wrote “$130 for 2 oil changes” on the sheet. I had to rely on that and my credit card receipt — which leaves me worried about problems next time. This isn't my only concern. I’ve also had an ongoing Android Auto disconnection issue that I brought up during a previous visit. I specifically asked the advisor to contact me before closing the ticket if they couldn’t reproduce the issue. She agreed, but I never heard back. When I followed up, they had already closed the job with the usual “could not replicate” response — despite the issue being clearly noticeable. And because getting an appointment with a loaner vehicle is so difficult, I haven’t been able to go back to address it again. Across multiple visits, I’ve consistently found the service advisors to be unhelpful, dismissive, and lacking technical knowledge. The service manager is even worse — unresponsive and unwilling to engage directly when there’s an issue. Overall, the service experience here is frustrating, inconsistent, and lacking in basic customer care. Between the communication breakdowns, billing confusion, unresolved issues, and poor accountability, I simply cannot recommend Sam Leman Jeep’s service department. I’ll be looking elsewhere for service going forward — even if it’s less convenient.

Falsely advertising in the pricing don't waste your time.

Buyer beware!! Deceptive business practices. Had a deal in place online, only to come to the dealership to find out it was a "system glitch." But hey, we were offered a tank of gas for our time and mileage. Sent an email to the business manager, as well as the General Manager, waited for over a week, but no response. Guess thats the "service" you get at Sam Leman. Very happy with our new Jeep from Castle Jeep in Naperville. Guess things happen for a reason.

Went in with an online payment calculator deal. This deal was not honored and the finance lady stated that the software double dipped in a rebate quote. No additional offers or deals were offered to sell us a Jeep, instead we were thanked for our time and offered a tank a gas for the misquote. Apparently this location has no desire to actually sell their cars.

I bought a car from them a Jeep Cherokee and every time I take it in to get it fixed they can’t fix it. I have a door right now on the back of my Jeep Cherokee that the knob keep on popping open but every time I bring it in this dealership with the warranty that I bought from them, they can’t fix it. This car dealership got a problem with fixing things. They never fix it correctly. I would never buy another car from them or bring my car in for fixs because they can’t ... Read More

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Google - Mar 26, 2025

I bought a car from them a Jeep Cherokee and every time I take it in to get it fixed they can’t fix it. I have a door right now on the back of my Jeep Cherokee that the knob keep on popping open but every time I bring it in this dealership with the warranty that I bought from them, they can’t fix it. This car dealership got a problem with fixing things. They never fix it correctly. I would never buy another car from them or bring my car in for fixs because they can’t fix it at all horrible place.

SUV was not cleaned and detailed very well in test drive. Made purchase with agreement of it getting properly cleaned. Was late when we left dealership, car wasn't detailed. We live 60 miles away went back for a full detail, 2 hours later it wasn't detailed just washed and vacuumed.

If I could I wouldn’t give them a star at all! This was the absolute worst experience me and my husband have had at a car dealership! They come up with lots of excuses so it doesn’t look like it’s their fault but in fact it is. When we first called them about a specific car they said they would have it ready for us to test drive then we get a call back saying it was in the process of being sold so the salesman said he had another option for us so when we got ... Read More

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Google - Mar 9, 2025

If I could I wouldn’t give them a star at all! This was the absolute worst experience me and my husband have had at a car dealership! They come up with lots of excuses so it doesn’t look like it’s their fault but in fact it is. When we first called them about a specific car they said they would have it ready for us to test drive then we get a call back saying it was in the process of being sold so the salesman said he had another option for us so when we got there he said that the other option was also in the process of being sold and come to find out they weren’t and they are still on the website for sale! We bought a used 2018 jeep grand Cherokee that they had on the lot for 3 days and when we test drove it was dirty on the inside with dust and hay. When we were finished buying it we were told it was getting a detail so we waited and when we got in it wasn’t touched and before we bought it my husband looked through the whole front end of the car and didn’t see anything wrong and when they pulled the vehicle in we noticed a huge dent in the front of the car we never saw when we first looked at it since the car was dirty and the salesman didn’t know about it either! when we got home we popped the hood and saw that the water pump had broke so the next day we called to ask about it and we were told they never did an inspection on the vehicle! So I took it in for them to fix and it took 3 days. So originally asked if they could take the vent visors off the windows they said no due to it would leave damage so we all agreed that we would just leave them on. They told us the car was getting detailed and they would deliver it to my work. Come to find out they took the visors off anyways and they did leave damage on the doors and when I saw the car there were tons of pieces from the visors in my backseat along with never even being detailed! They only washed the outside of the car and They just put air fresheners in to make it look like it! Then they said well it wasn’t there fault for the damage they said they took it to a different body shop to have visors removed! When my husband texted the salesman he told my husband that it was his fault because we told them to take them off anyways!We are extremely disappointed in this experience and we will NEVER BE BACK!!! Also they did an oil change and my mileage is at 63,000 and the sticker they put on said to get another one at 102,210 miles!! They are telling people to go 40,000 until an oil change that absolutely crazy!!!

I had an appointment to test drive a car here. Appointment time was 3:45pm, I got a confirmation email at 3:38pm regarding the appointment. I drove an hour, and when I arrived Carson Hardy was not at his desk. The car had already sold. And he just had someone else tell me that he was sorry.

Lied about a 2025 grand chrokee demo jeep i bought. I asked if it was ever used as a loaner. I was told no. 4 days later i had an issue. Found out through my own research. My jeep was a loaner. More or less just told me sorry. Wont happen again. When i would have spent an extra 500 for brand new.

Worst car buying experience I ever had finance manager Doug off was one of rudest people I have ever dealt with after spending a lot of money on new car can’t believe I got this kinda treatment take my advice there’s plenty of other dealerships that will treat you better as you deserve to be when buying a new car I bought a lot of cars and this buy far the worst place I have bought a car from

Lost the sale due tot he GM not wanting to accept a check/cash deal. Stupid since you’re getting the clean title of the trade plus you get to hold the title of the auto that was purchased until the check clears and the bank can confirm the money is there. Worthless business!!! Made over a 5hour drive to be turned away right before getting there. Go somewhere else!!!!!!!!

Just drove an hour and a half to buy a charger, said we couldn't do a test drive. No test drives of any kind on a scat pack? I'm not going to buy a USED car with 9k miles on it without test driving. Walked out super disappointed. 👎🏼👎🏼👎🏼 you guys should let people know before they WASTE their time! Update to your response.. Firstly, if that was the case, I would have gladly talked to a manager to do a test drive. But he made it seem that wasn't an option. We wouldn't have just walked ... Read More

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Google - Jan 18, 2025

Just drove an hour and a half to buy a charger, said we couldn't do a test drive. No test drives of any kind on a scat pack? I'm not going to buy a USED car with 9k miles on it without test driving. Walked out super disappointed. 👎🏼👎🏼👎🏼 you guys should let people know before they WASTE their time! Update to your response.. Firstly, if that was the case, I would have gladly talked to a manager to do a test drive. But he made it seem that wasn't an option. We wouldn't have just walked out after only being there for 10 mins after a HOUR AND A HALF DRIVE... The salesman told us the cars are in a " secured area" and would take about 15 mins to get them, then told us NO test drives were allowed. Either he was too lazy to get vehicle. Or most likely he judged us when walking in. We told him we own high-performance vehicles. My husband has a 130k Shelby truck and I have a 80k wide body hell cat! We were looking to purchase the scat for our daughter in high school, your loss on the purchase. People don't go here. You'll be judged when you walk in.

Our sales associate, Denise, is professional and was able to answer all our questions about the vehicle we were interested in, and ended up purchasing. After the purchase paperwork was finalized, Denise took time to review all the features and answer any remaining questions we had.

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Keegan McKenny was an excellent salesman. Professional, knowledgeable, and courteous. Very easy transaction. Highly recommend.

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Awful customer service, they honestly don’t care what kind of car they put you in as long as they get the sale. Worst car buying experience I’ve ever had! Go to Heller

Very large dealership. Pleasant sales office with professional staff. Had a large bay that was for both service and sales consultations in evening and bad weather.

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Drove all the way from Peoria to look at the 2014 Jeep Wrangler Sahara they have listed. The sales agent was very nice and helpful, so I don’t put the blame on him. However, I don’t agree with the way this vehicle was represented in the listing nor the inspection performed by the service department. Listing issue: -Listing was inaccurate as they told me it was a freshly traded vehicle. Turns out they've had it since July according to Carfax, it was also listed by another sales agent 3 weeks prior. Service Issue: -I inspected the vehicle upon arriving. ... Read More

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Google - Dec 6, 2024

Drove all the way from Peoria to look at the 2014 Jeep Wrangler Sahara they have listed. The sales agent was very nice and helpful, so I don’t put the blame on him. However, I don’t agree with the way this vehicle was represented in the listing nor the inspection performed by the service department. Listing issue: -Listing was inaccurate as they told me it was a freshly traded vehicle. Turns out they've had it since July according to Carfax, it was also listed by another sales agent 3 weeks prior. Service Issue: -I inspected the vehicle upon arriving. I crawled under it with a flashlight and looked around at all the plugs and visible seals. It was very clean at this time. After a 15-minute test drive, I once again performed the same inspection. This time I found oil around the dust cover plug. When I showed this to the sales agent, he said he would have it looked at first thing in the morning. Their service department told him that this was just grease build up that occurred over time. However, I don't believe that to be the case as it clearly appeared to be oil in my opinion and it wasn't present prior to the test drive.

Kaylen was super knowledgeable/helpful. He really made the entire experience much easier than I expected!

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Murdock did it again! Just bought a 2024 jeep Willy's, couldn't have done it without him. Great experience.

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